Return/Exchange

 

Return and Exchange Policy

At Aliva jewel hub, we are committed to providing you with exquisite pieces that exceed your expectations. However, we understand that there may be occasions where you need to return or exchange your purchase. Rest assured, we've designed our return and exchange policy to make the process as seamless and hassle-free as possible.

Our Promise to You:

  • If for any reason you are not completely satisfied with your purchase, you may return it for a full refund or exchange within [7-15] days of receiving your order.
  • We stand behind the quality of our products and want you to feel confident in your purchase. Whether it's a sizing issue, a change of heart, or a defect in craftsmanship, we're here to make it right.
  • we have 7-15 return policy you can return the product within this any 15 days 

Return Eligibility:

  • To be eligible for a return or exchange, your item must be unused, in its original condition, and returned in the original packaging. Items that show signs of wear or damage may not be eligible for return.
  • Customized or personalized items may be subject to additional restrictions or fees. Please contact our customer service team for more information.

How to Initiate a Return or Exchange:

  1. Contact our customer service team at [email address or phone number] to request a return authorization number (RA#) and further instructions.
  2. Pack your item securely in its original packaging, along with the RA# and any accompanying documentation.
  3. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
  4. Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria. We will then process your refund or exchange within [number] business days.

Refund Process:

  • Refunds will be issued to the original method of payment used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account
  • Refund will be process with 10 business days and it will reflect to customers account .

Exchanges:

  • If you would like to exchange your item for a different size, style, or design, please indicate your preference when requesting a return authorization. We will do our best to accommodate your exchange request based on availability.

Questions or Concerns:

  • If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way and ensure your complete satisfaction.

Thank you for choosing Aliva jewel hub. We appreciate your trust and support, and we look forward to serving you again soon!

Warm regards, Aliva Mohanta Founder, Aliva jewel hub

Feel free to adjust the policy to align with your specific business practices and requirements!