shipping policy

Shipping Policy

At Aliva jewel hub, we understand that receiving your order promptly and in perfect condition is essential. That's why we've developed a shipping policy that ensures a seamless and reliable delivery experience for our customers.

Processing Time:

  • Once your order is placed, please allow 1-7 business days for processing. During peak seasons or sales events, processing times may be slightly longer, but we always strive to dispatch your order as quickly as possible.

Shipping Methods:

  • We offer a variety of shipping options to accommodate your needs. You can select your preferred shipping method during checkout, including standard shipping, expedited shipping, and international shipping.
  • All orders are shipped via trusted carriers to ensure safe and secure delivery to your doorstep.

Shipping Rates:

  • Our shipping rates are calculated based on the weight of your order and your selected shipping method. You can view the shipping costs for your order during the checkout process before making a payment.

Tracking Information:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Delivery Time:

  • Delivery times vary depending on your location and the shipping method you choose. Standard shipping within the continental United States typically takes 5-10 business days, while international shipping may take longer.
  • Please note that unforeseen circumstances such as customs delays or inclement weather may impact delivery times. We appreciate your patience and understanding in such situations.

Shipping Restrictions:

  • We currently ship to select countries worldwide. If you have any questions about shipping to your location, please contact our customer service team, and we'll be happy to assist you.
  • Please note that some items may be subject to shipping restrictions due to their size, weight, or material composition. Any such restrictions will be clearly indicated on the product page.

Shipping Insurance:

  • For added peace of mind, we offer shipping insurance on all orders. This optional service protects your shipment against loss, theft, or damage during transit. If you would like to purchase shipping insurance for your order, please select the appropriate option during checkout.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing Aliva Jewel hub. We appreciate your trust and support!

Warm regards, Aliva Mohanta Founder, Aliva jewel hub,